Technical Customer Support Agent (m/w/d)

Langen

Full-time

Permanent employee

40,000 - 60,000 € per year

Job Description

For more than 30 years, Advancis has been developing innovative software solutions for security and building automation. As one of the international market leaders, our solutions are used worldwide in businesses, critical infrastructures, and complex building environments.

As a Technical Customer Support Agent (m/f/d), you will be the central point of contact for our customers and partners regarding technical inquiries about our software solutions. You will analyze complex requirements, support troubleshooting activities, and work closely with internal teams to develop sustainable solutions. In doing so, you will make a significant contribution to customer satisfaction and play a key role in the long-term success of our customer projects.

Why us?

Modern and attractive working environment
Open and dynamic company culture
Exciting tasks within a highly motivated team
Diverse career development opportunities, including support for professional and personal growth
Attractive compensation package with participation in the company's success
Flexible working hours and one home office day per week
Company health insurance and retirement benefits
Benefits such as fitness programs, massage, yoga, JobRad bicycle leasing, or public transport ticket
Centrally located office with excellent public transport connections, as well as ample parking and EV charging facilities
Regular company events

Your mission

Technical point of contact for partner support inquiries related to our WinGuard platform
Analyze and resolve complex technical issues together with international partners and system integrators
Process, structure, and prioritize support tickets
Troubleshoot system, network, and integration issues through remote sessions (e.g., via TeamViewer)
Analyze logs, network infrastructures, and system configurations
Document solutions and best practices to support knowledge sharing
Collaborate with international partners and internal teams

Your profile

Degree or vocational training in IT (e.g., Computer Science, Business Informatics) or comparable practical experience
Excellent knowledge of Microsoft systems, networking technologies, and databases
Ideally, experience with protocols, scripting, certificates, virtualization, and IT security mechanisms
Initial experience in technical customer support and working with remote support tools
Strong analytical thinking skills and a structured, solution-oriented approach to work
Excellent German language skills (C1 level) and good English language skills (B2 level)
Willingness to work primarily on-site at our office in Langen (mobile working by agreement)

About us

At Advancis, people are at the heart of everything we do. Our success is built on the ideas, expertise and commitment of our employees. That's why we foster a work environment based on trust, teamwork and mutual respect.

We provide the freedom to bring in new ideas, take ownership and grow both professionally and personally. Short decision-making processes, modern working conditions and an open company culture enable everyone to make a real impact.

We value diversity and welcome applications from all qualified individuals regardless of gender, nationality, ethnic or social background, religion, disability, age, sexual orientation or gender identity. We believe the best ideas emerge when different perspectives come together.

One Advancis. Shaping the future together.