Technical Customer Support Agent (m/w/d)

Langen

Full-time

Permanent employee

40,000 - 60,000 € par an

Job Description

For more than 30 years, Advancis has been developing innovative software solutions for security and building automation. As one of the international market leaders, our solutions are used worldwide in businesses, critical infrastructures, and complex building environments.

As a Technical Customer Support Agent (m/f/d), you will be the central point of contact for our customers and partners regarding technical inquiries about our software solutions. You will analyze complex requirements, support troubleshooting activities, and work closely with internal teams to develop sustainable solutions. In doing so, you will make a significant contribution to customer satisfaction and play a key role in the long-term success of our customer projects.

Why us?

Modern and attractive working environment
Open and dynamic company culture
Exciting tasks within a highly motivated team
Diverse career development opportunities, including support for professional and personal growth
Attractive compensation package with participation in the company's success
Flexible working hours and one home office day per week
Company health insurance and retirement benefits
Benefits such as fitness programs, massage, yoga, JobRad bicycle leasing, or public transport ticket
Centrally located office with excellent public transport connections, as well as ample parking and EV charging facilities
Regular company events

Your mission

Technical point of contact for partner support inquiries related to our WinGuard platform
Analyze and resolve complex technical issues together with international partners and system integrators
Process, structure, and prioritize support tickets
Troubleshoot system, network, and integration issues through remote sessions (e.g., via TeamViewer)
Analyze logs, network infrastructures, and system configurations
Document solutions and best practices to support knowledge sharing
Collaborate with international partners and internal teams

Your profile

Degree or vocational training in IT (e.g., Computer Science, Business Informatics) or comparable practical experience
Excellent knowledge of Microsoft systems, networking technologies, and databases
Ideally, experience with protocols, scripting, certificates, virtualization, and IT security mechanisms
Initial experience in technical customer support and working with remote support tools
Strong analytical thinking skills and a structured, solution-oriented approach to work
Excellent German language skills (C1 level) and good English language skills (B2 level)
Willingness to work primarily on-site at our office in Langen (mobile working by agreement)

À propos de nous

Chez Advancis, les personnes sont au cœur de tout ce que nous faisons. Notre réussite repose sur les idées, l’expertise et l’engagement de nos collaborateurs. C’est pourquoi nous créons un environnement de travail fondé sur la confiance, la reconnaissance et une collaboration d’égal à égal.

Nous offrons des conditions de travail modernes, des opportunités de développement stimulantes et la liberté de prendre des responsabilités tout en apportant ses propres idées. Nous encourageons le développement professionnel et personnel de chacun et accordons une grande importance à un esprit d’équipe respectueux et bienveillant.
La diversité, l’égalité des chances et le respect mutuel font partie intégrante de notre culture d’entreprise. Nous accueillons donc avec plaisir les candidatures de toutes les personnes, indépendamment de leur sexe, nationalité, origine ethnique ou sociale, religion, handicap, âge, orientation sexuelle ou identité de genre.

One Advancis. Construisons l’avenir ensemble.